Return Policy

Order Confirmation and Policy Acceptance

By placing an order with Evelyn Mode, you confirm that you have read, understood, and agreed to the terms outlined in this Return and Refund Policy.

Completing a purchase on our website means that you acknowledge and accept our return conditions, timeframes, and procedures. In the event of a payment dispute or chargeback, this policy, together with order records and communication history, may be used as supporting documentation.

RETURNS

If you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery, provided all return conditions are met.

Return Eligibility

To qualify for a return, items must meet the following requirements:

  • The item must be unused, unworn, and unwashed

  • The item must be in its original condition and packaging

  • Only standard inspection and handling may have occurred

  • Return shipping and handling costs are the responsibility of the customer

Returns are processed within 7 business days after the returned item has been received and inspected. Evelyn Mode reserves the right to refuse any return if the item shows signs of wear, misuse, damage, or alteration not caused by us.

HOW TO REQUEST A RETURN

To initiate a return request, please follow these steps:

Email info@evelynmode.com within 30 days of delivery and include:

  • Your order number

  • The reason for the return

  • Your full name and shipping address

  • Photos of the product if it is defective or damaged

Please wait for return authorization and instructions before sending any item back. Returns sent without prior approval or to an incorrect address may be refused.

We strongly recommend using a tracked shipping service and keeping proof of shipment until your return has been completed.

DEFECTIVE OR DAMAGED ITEMS

If your order arrives damaged or defective, please notify us within 48 hours of delivery by contacting info@evelynmode.com and providing:

  • Your order number

  • A short description of the issue

  • Clear photos or a short video showing the defect

Once the issue has been reviewed and confirmed, we may offer a replacement depending on availability and the nature of the issue. In some cases, a return of the defective item may not be required.

Replacement orders are typically processed within 7 to 14 business days.

LOST OR UNCLAIMED SHIPMENTS

If your package is lost during transit, please contact our support team with your order number and tracking information. We will assist in submitting a claim with the shipping carrier and arrange a replacement or refund if the package is confirmed lost.

If a shipment is refused, unclaimed, or returned due to an incorrect or incomplete delivery address, a $35 CAD handling and processing fee will be deducted from the refund to cover shipping and administrative costs.

CANCELLATIONS AND RIGHT OF WITHDRAWAL

Under Canadian consumer protection regulations, you have the right to withdraw from your purchase within 30 days of receiving your order.

Please note that our order fulfillment process is automated. Once an order has been shipped, it cannot be canceled. In this case, you may initiate a return after delivery by following the return procedure outlined above.

To request cancellation before shipment, email info@evelynmode.com as soon as possible with a clear withdrawal request. Return shipping costs remain the responsibility of the customer.

CHARGEBACKS AND DISPUTE HANDLING

If you experience any issues with your order, we encourage you to contact us first so we can resolve the matter quickly and fairly.

In the event of a chargeback or payment dispute, Evelyn Mode will provide relevant documentation to the payment provider, which may include order confirmations, tracking information, correspondence, and supporting images.

Filing a chargeback without prior contact may delay resolution and could impact future order eligibility.

IMPORTANT INFORMATION

  • All approved returns are shipped to our central fulfillment facility in Asia at the customer’s expense

  • Shipping delays, customs processing times, and import clearance issues are outside of our control

  • Hygiene-sensitive items returned in used or unsanitary condition are not eligible for a refund

  • Returns are not free; shipping and handling fees apply

CONTACT INFORMATION

For any questions regarding returns, refunds, or this policy, please contact our Customer Support Team at:

info@evelynmode.com

We are always happy to assist you.